Support Sanctuary 🌸

📦 CUSTOMER CARE GUIDE

SHIPPING & DELIVERY
🚚 Delivery Timeline
• Standard shipping: 10-30 working days
• Tracking number provided after customs clearance
• Free international shipping worldwide
• Items may ship individually from different locations
• Full refund if delivery exceeds 60 days

📍 International Orders
• Additional import duties may apply (varies by country)
• Low weight/value items typically result in minimal duties
• Customer responsible for import fees

ORDER & PAYMENT
💳 Payment Methods
• All major credit/debit cards accepted
• Secure payments through PayPal

✏️ Order Modifications
• Contact us immediately for any changes needed
• Size/address changes possible before shipping only
• Email: kyotogami.official@gmail.com
• Response time: 1-2 working days

RETURNS & REFUNDS
↩️ Return Policy
• Full refund for damaged items (report within 24 hours of receipt)
• Full refund if order doesn't arrive within 60 days
• Contact our customer service team for assistance

SIZE & QUALITY
📏 Sizing
• Use tape measure for accurate sizing
• Consider personal style preferences
• See Sizing Page for detailed measurements

🎨 Color Disclaimer
• Actual colors may slightly vary from website images due to monitor settings
• Significant color differences should be reported for resolution

TAXES & LEGAL
💰 Tax Information
• Tax obligations vary by country
• Customers responsible for local tax requirements

CUSTOMER SUPPORT
📧 Contact Us
• Email: kyotogami.official@gmail.com
• Response time: 1-2 working days
• Dedicated customer service team available